PAIA Manual

Manual in terms of section 51 of the Promotion of Access to Information Act, 2000 · Last updated: 29 June 2026

⚠️ This is a template manual. Complete every green placeholder and have it reviewed by a qualified attorney before publishing. Once finalised, you may also need to submit/host it as required by the Information Regulator.

1. Introduction

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 ("PAIA"), read with the Protection of Personal Information Act, 2013 ("POPIA"). It explains how to request access to records held by [Registered company name] ("Vula", "we", "us").

2. Particulars of the body

Name: [Registered company name]
Registration number: [Company/registration number]
Physical address: [Address]
Postal address: [Postal address]
Telephone: [Phone]
Email: info@vulacareers.co.za
Website: vulacareers.co.za

3. Information / Deputy Information Officer

Information Officer: [Name]
Deputy Information Officer: [Name, if applicable]
Contact: paia@vulacareers.co.za

4. Guide on how to use PAIA

The Information Regulator has published a Guide on how to use PAIA. It is available from the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: PAIA@inforegulator.org.za
Website: inforegulator.org.za

5. Categories of records

5.1 Records available in terms of other legislation

Records we keep under laws such as the Companies Act, the Income Tax Act, the VAT Act, the Labour Relations Act and the Basic Conditions of Employment Act (where applicable).

5.2 Records that may be requested

Personal information we hold about a learner (name, school, age, area, grade, assessment answers and results);
Records of consent given;
Correspondence with the requester;
Company records, where lawfully accessible.

5.3 Records automatically available

This manual, our Privacy Policy and related notices are freely available on our website.

6. How to request a record

Complete the prescribed PAIA request form (Form 2 of the PAIA Regulations).
Send it to the Information Officer at paia@vulacareers.co.za.
Provide enough detail to identify the record, the requester, and the form of access required.
If the request is made on behalf of someone else, provide proof of authority. A parent/guardian may request a child's records.
We will respond within 30 days (which may be extended as allowed by PAIA).

7. Fees

Prescribed PAIA fees may apply (a request fee and an access fee), in line with the PAIA Regulations. We will advise the applicable fees before processing. [Set out your fee approach or link the prescribed schedule.]

8. Grounds for refusal

Access may be refused on the grounds set out in PAIA, including the mandatory protection of the privacy of a third party, commercial information, and other statutory grounds.

9. Remedies

If a request is refused, the requester may lodge a complaint with the Information Regulator, or apply to a competent court, as provided for in PAIA.

10. Availability of the manual

This manual is available free of charge on our website and on request from the Information Officer.